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The E-Services department supports and informs
(by phone and e-mail) customers who are facing
problems while visiting the KLM websites. Primary
goal of the desk is the guiding of customers
through the sites and helping them solving their
own specific problems and making their own
reservations. Next to this the department
provides management information to KLM helping
them to improve their websites. E-Services are
provided primarily in the customers' native
language. As the opening hours are from 8 a.m. to
11 p.m. the employees mainly work in shifts and
rosters.
The job
Within guidelines set by Cygnific and KLM, the
Customer Contact Representative communicates
friendly and efficiently with customers in order
to improve customer satisfaction by helping them
solve their specific website problems and make
their own reservations.
The Customer Contact Representative is
responsible for:
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giving general information, support and
service in an effective way to KLM website
customers in order to improve customer
satisfaction.
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providing management information with the
wrap up tool as well as via pro-active
contact with Mentor and Supervisor.
We ask
Skills:
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You are able to provide a prompt, efficient
and personalized service to clients
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You are able to demonstrate detailed
knowledge and expertise in relation to the
job
-
You have good communication skills
-
You are willing and able to adjust to
changing demands and circumstances
-
You are able to co-operate and work well with
others in the pursuit of team goals
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You have drive and concern for excellence
Background:
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Higher general secondary education (HAVO)
level of work and perception/ Senior
secondary professional education (MBO)
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Experience in working with computers and
excellent knowledge of the German and
English language, a third language
has preference
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Affinity with internet and website
constructions
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Tourism education and/ or work experience in
the travel/airline (related) industry is a
preference
We offer
Fulltime, permanent employment in a dynamic and
international call center environment where a lot
is invested in youand the working atmosphere.
You'll receive an intense training. The starting
salary offered is 1730,- gross per month, with
room for growth. Also, some interesting
incentives are offered like pension and savings
scheme, christmas bonus and a KLM-flightticket
once a year. Location: Amsterdam.
Interested?
Please
register here, and mention Job reference
number 00024 in the "I would like more
information about"- field. Or send your CV to
info@careersinholland.com
Need more info?
Please
contact us.
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