Current start date in February 2009.
The E-Services department supports and informs (by phone
and e-mail) customers who are facing problems while
visiting the KLM websites. Primary goal of the desk is
the guiding of customers through the sites and helping
them solving their own specific problems and making their
own reservations. Next to this the department provides
management information to KLM helping them to improve
their websites. E-Services are provided primarily in the
customers' native language. As the opening hours are from
8 a.m. to 11 p.m. the employees mainly work in shifts and
rosters.
The job
Within guidelines set by Cygnific and KLM, the Customer
Contact Representative communicates friendly and
efficiently with customers in order to improve customer
satisfaction by helping them solve their specific website
problems and make their own reservations.
The Customer Contact Representative is responsible for:
-
giving general information, support and service in an
effective way to KLM website customers in order to
improve customer satisfaction.
-
providing management information with the wrap up
tool as well as via pro-active contact with Mentor
and Supervisor.
We ask
Skills:
-
You are able to provide a prompt, efficient and
personalized service to clients
-
You are able to demonstrate detailed knowledge and
expertise in relation to the job
-
You have good communication skills
-
You are willing and able to adjust to changing
demands and circumstances
-
You are able to co-operate and work well with others
in the pursuit of team goals
-
You have drive and concern for excellence
Background:
-
Higher general secondary education (HAVO) level of
work and perception/ Senior secondary professional
education (MBO)
-
Experience in working with computers and excellent
knowledge of Italian, plus English, third language a
strong preference
-
Affinity with internet and website constructions
-
Tourism education and/ or work experience in the
travel/airline (related) industry is a preference
We offer
Fulltime, permanent employment in a dynamic and
international call center environment where a lot is
invested in youand the working atmosphere. You'll receive
an intense training. The starting salary offered is
1730,- gross per month, with room for growth. Also, some
interesting incentives are offered like pension and
savings scheme, christmas bonus and a KLM-flightticket
once a year. Location: Amsterdam.
Interested?
Please register
here, and mention Job reference number 00031 in the
"I would like more information about"- field. Or send
your CV to info@careersinholland.com
Need more info?
Please contact us.
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