Technical Support Engineer Hebrew Amsterdam

This position is currently CLOSED.

The Job

As a Technical Support Engineer you provide support for diagnosing, reproducing, and fixing software and hardware issues. You will troubleshoot protocols running on our hardware to assist customer with problem isolation and resolution. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills, and be someone who embraces challenges.

Essential Functions:

  • Resolve Warranty, Top Enterprise and SupportEdge Premium customer problems via the telephone, the web or Autosupport.

  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.

  • Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.

  • Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.

  • Create new knowledgebase articles to capture new learnings for reuse throughout the center.

  • Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.

  • Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

We ask

Skills:

  • Good written and verbal communication skills.

  • Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.

  • Basic understanding of some of the following protocols and applications:

    • NFS, the UNIX remote file sharing protocol

    • CIFS, the Windows NT remote file sharing protocol

    • TCP/IP

    • Networking

    • RAID

    • MicroSoft Exchange and/or Veritas software

  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.

  • Ability to follow standard engineering principles and practices.

  • Creative approach to problem solving.

  • Must have at least 1 or more areas of expertise such as: backup and recovery, Exchange DR, Veritas, Lotus Notes, Linux, AIX, or networking, including at least 2 years of experience working in that particular specialty.

Education and Experience:

  • A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or 5 + years of experience in UNIX, Windows networking administration or technical support is required.

  • EU/EER residency and/or general permission to work in The Netherlands. A work permit will not be provided.

Languages:

  • Candidates must have native speaker Hebrew level and be fluent in English.

We offer

A challenging, high-level technical support position with a global leader. A career in a high-paced, international environment in roaring Amsterdam, Holland. A fulltime position with a permanent contract offered and an absolutely competitive employee benefits package, amongst which:

  • Salary level 42.000,- - 50.000,- gross per annum, depending on skills and experience.

  • A relocation package for candidates relocation from other countries.

  • Remuneration of travel costs when invited for a selection day after application.

Interested?

Please register here, and mention Job reference number 00042 in the "I would like more information about"- field. Or send your CV to info@careersinholland.com

Need more info?

Please contact us.