This position is currently CLOSED.
The E-Services department supports and informs (by phone and
e-mail) customers who are facing problems while visiting the KLM
websites. Primary goal of the desk is the guiding of customers
through the sites and helping them solving their own specific
problems and making their own reservations. Next to this the
department provides management information to KLM helping them to
improve their websites. E-Services are provided primarily in the
customers' native language. As the opening hours are from 8 a.m.
to 11 p.m. the employees mainly work in shifts and rosters.
The job
Within guidelines set by Cygnific and KLM, the Customer Contact
Representative communicates friendly and efficiently with
customers in order to improve customer satisfaction by helping
them solve their specific website problems and make their own
reservations.
The Customer Contact Representative is responsible for:
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giving general information, support and service in an
effective way to KLM website customers in order to improve
customer satisfaction.
-
providing management information with the wrap up tool as
well as via pro-active contact with Mentor and Supervisor.
We ask
Skills:
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You are able to provide a prompt, efficient and personalized
service to clients
-
You are able to demonstrate detailed knowledge and expertise
in relation to the job
-
You have good communication skills
-
You are willing and able to adjust to changing demands and
circumstances
-
You are able to co-operate and work well with others in the
pursuit of team goals
-
You have drive and concern for excellence
Background:
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Higher general secondary education (HAVO) level of work and
perception/ Senior secondary professional education (MBO)
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Experience in working with computers and excellent knowledge
of the Dutch
and English language (fluent!)
-
Affinity with internet and website constructions
-
Tourism education and/ or work experience in the
travel/airline (related) industry is a preference
We offer
Fulltime, permanent employment in a dynamic and international
call center environment where a lot is invested in youand the
working atmosphere. You'll receive an intense training. The
starting salary offered is 1730,- gross per month, with room for
growth. Also, some interesting incentives are offered like
pension and savings scheme, christmas bonus and a
KLM-flightticket once a year. Location: Amsterdam.
Interested?
Please register here, and
mention Job reference number 00038 in the "I would like more
information about"- field. Or send your CV to info@careersinholland.com
Need more info?
Please contact us.