Ready to take on the world? We are in need of skilled and dynamic personnel who are committed to improve and uphold the reputation of our Sales and Service Centre. Are you friendly, energetic, communicative and can you work under pressure without breaking a sweat? Then we’ve got the job for you!
The Job
Purpose of the job As a Customer Contact Representative in our Sales and Service Centre you answer travel related questions coming from KLM’s customers and, if applicable, travel agents. You suggest opportunities for them to fly with KLM and make the travel reservations or help them solve their own specific problem while visiting KLM website. You look for improvements in the process and take further action if needed.
The department is open from Monday till Sunday: 7.00-23.00. You will be scheduled in flexible rosters.
Tasks 1. Customer Services You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction. 2. Reservations & Sales You give information to KLM’s customers on flight fares, availability and schedules, recognize sales leads and acts upon them, explain advantages of the KLM product over competitive airlines and searches for alternatives if the customer’s initial wish cannot be fulfilled in order to conclude a sale and to increase turnover for KLM. 3. Feedback Provide feedback to KLM about the use of KLM.com and suggest improvements.
We ask
Important: you have EU/EER-citizenship and are fluent in English plus at least one of the languages mentioned below. If you don't meet these requirements your application will not be considered. Thanks for understanding.
Required are: • General (HAVO) or professional (MBO) secondary education level of work and perception • Fluent knowledge of English and in at least one of the following languages: Dutch, French, German
• Experience in working with computers
Preferred are: • Education in tourism • Proven sales & service attitude • Experience in working at a call center and/or in a travel/airline related industry
Competencies: • Interpersonal sensitivity • Resistance to stress • Power of persuasion • Verbal communication • Sales & customer service orientation
We offer
Dynamic, international environment with attention to personal development. Salary € 1770 gross/month + interesting additional benefits. More info: www.cygnific.com/heroeswanted
Contact person (please do not apply through mail, only applications through the apply button will be processed. No apply button? This vacancy is closed)
