FEI is a leading diversified scientific instruments company. It is a premier provider of electron and ion-beam microscopes and tools for nanoscale applications across many industries: industrial and academic materials research, life sciences, semiconductors, data storage, natural resources and more. With a 60-year history of technological innovation and leadership, FEI has set the performance standard in transmission electron microscopes (TEM), scanning electron microscopes (SEM) and DualBeams(tm), which combine a SEM with a focused ion beam (FIB). FEI's imaging systems provide 3D characterization, analysis and modification/prototyping with resolutions down to the sub-Angstrom (one-tenth of a nanometer) level. FEI's NanoPorts in North America, Europe and Asia provide centers of technical excellence where its world-class community of customers and specialists collaborate. FEI has approximately 1800 employees and sales and service operations in more than 50 countries around the world.
The Job
The Sales and Service Division (SSD) of FEI is charged with selling and servicing FEI products in geographical territories worldwide. The SSD Organization serves as the primary FEI contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.
The Position
The Field Service Engineer is responsible for performing the on site installation, servicing and repair of complex equipment and systems. Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of FEI systems and their associated options.
Responsibilities and deliverables include: • Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order • Conduct on-site scheduled planned maintenance visits • Provide troubleshooting and repair support for customers and other field service personnel • Cultivate and develop positive working relationships with customers, system users and company personnel • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel • Complete and submit field service reports • Provide training for customers and users on system maintenance • Provide feedback to product quality teams • Provide appropriate input in writing updating and correcting various FEI system documentation • Provide input for various reports including identifying and isolating unique problems with system • Act as a subject expert and resource for training
We ask
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas. We are looking for Germany based candidates, preferably german native speakers.
The successful candidate will possess the following combination of education and experience: • Typically requires a BSc/Msc degree (Applied Physics / Electrical Engineering)or equivalent experience in electronic system troubleshooting • Requires 2-7 years of hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools. FEI prefers candidates with experience in Electron Microscopy • Must have a thorough understanding and extensive experience troubleshooting and repairing ultra high vacuum and high voltage systems. • Proven ability to troubleshooting complex systems and subsystems down to component level • Literate in MS DOS and Windows software environments • Able to read and interpret schematics • Familiar with UHV phenomenon and technology
The successful candidate will possess the following competencies:
• Ability to deal effectively with customers • Excellent interpersonal communication skills • Requires no supervision on routine tasks; minimal supervision and instruction on complex tasks • Works on complex problems where analysis of situations or data requires ability to solve problems in an imaginative and practical ways • Uses professional concepts and company policies and procedures to solve a variety of problems • Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions • Ability to work independently
We offer
A high-level service engineering position at a world leader in its field.
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